Maximize employee productivity, minimize IT costs

The HP Workforce Experience Platform (WXP) frees your IT team from endless tickets while empowering employees to do their best work.¹

The future of work is

Employees demand the freedom to work how and where they want. With IT teams stretched thin, employee experience, productivity, and engagement are at risk without a unified platform to resolve problems proactively.

74%

of workers don't feel their workplace has the equipment, tech, and space needed to be successful.

47%

of employees don't call IT when they experience issues that impact work.

34%

of employees report that they are living with ongoing problems the service desk can't fix.

WXP keeps your infrastructure up to date as your fleet grows

Gain IT visibility over your entire digital ecosystem, making it easy to monitor and manage each PC, Mac, printer, video endpoint, phone, tablet and virtual desktop. Keep a pulse on your workforce with real-time insights and predictive analytics.

Boost
Productivity

Proactively solve IT issues with advanced endpoint management and real-time insights.

Reduce
Costs

Cut IT support hours and costs using AI-powered automation.

Harden
Security

Strengthen endpoint security with proactive remediation.

Improve
Sentiment

Enhance employee satisfaction with actionable pulse survey feedback.

Optimize
Refreshes

Optimize expenses with data-driven hardware refreshes.

Gain Full
Visibility

Maximize IT efficiency with integration partners.

Cloud-native. OS-agnostic.
Always ahead of IT issues.

How it works

A positive feedback loop reduces IT tickets and enhances the digital employee experience.

Observe

Gain a comprehensive view of all your devices and endpoints.

Collect

Gather data from billions of hardware and software endpoints to formulate a comprehensive understanding of the digital employee experience.

Understand

Leverage advanced AI and machine learning to identify the context, extent, and significance of issues.

Act

Fix issues quickly through proactive remediations, AI-driven support, and an integrated gen-AI chatbot.

Analyze

Examine the insights and patterns gathered from previous issues to guide future IT and DEX strategies.

Export ready-to-share reports and dashboards to communicate with and align internal stakeholders.

Platform Tour

Discover how WXP transforms your IT from reactive to proactive, solving problems before they arise.

Integrations

Elevate your IT organization with seamless platform integrations.

Microsoft Intune integration ensures robust device and application management, aligning perfectly with your mobility and security needs.

Microsoft Power Automate integration leverages AI and a low-code platform to help you automate processes across nearly unlimited systems.

Microsoft Entra ID integration ensures seamless, secure access management, empowering your team with market-leading cloud identity solutions.

ServiceNow compatibility enables up-to-date ticketing and configuration management database augmentation for smooth and user-friendly operations.

Microsoft Power BI integration takes advantage of visualization technology, connecting your company’s data to produce rich, interactive reports with visual analytics.

Tableau compatibility transforms your data into interactive visualizations, unlocking deeper insights and driving more intelligent decisions.

AI-Native

AI is built into the fabric of the platform and makes it easy for IT teams to optimize processes and prevent technology issues.

Comprehensive monitoring

Identify irregularities and diagnose root causes in real-time, preventing disruptions to employee productivity,

IT fleet insights and recommendations

Leverage AI to better understand your device fleet and make strategic decisions.

Dynamic personas and smart device refresh

Optimize every employee’s experience and maximize the lifespan of business technology.

Frequently asked questions

Here's everything you need to know about WXP.

What is the HP Workforce Experience Platform (WXP)?

WXP is an AI-powered digital employee experience (DEX) solution that integrates with various systems and devices to maximize IT efficiency, reduce costs, and enhance the employee experience.¹

How does WXP work?

WXP equips technology leaders with detailed performance insights of PCs, printers and more, coupled with enhanced preventative workflows to maximize end-user productivity while reducing costs. The SaaS-based platform also has an advanced employee engagement engine and integrates with various third-party systems like ServiceNow, PowerBI, and Tableau, along with integrating printers, virtual desktops, mobile devices and more to maximize IT efficiency, reduce costs, and enhance the employee experience.

Can WXP be customized to fit specific business needs?

The platform’s modular design allows for tailored customization and scalability to meet specific business needs. Presently, WXP integrates capabilities for fleet management (formerly HP Proactive Insights) and employee engagement, facilitating direct communication between IT and employees, and targeted feedback collection via device pop-ups and self-help capabilities. Planned optional, add-on modules will include additional devices for fleet management, endpoint security, and Digital Workspaces powered by HP Anyware, all supported by enterprise-level support. Additionally, there are add-on options for hardware, managed services, and print software.

How is WXP modular?

WXP is designed to be modular, allowing organizations to tailor the solution to their specific needs, including Fleet Management, Employee Engagement, Digital Workspaces, and Endpoint Security.

The modular design allows companies to select the capabilities needed to achieve business goals. New capabilities can be added to an existing portal as their business needs change and expand. Initially, WXP comes with fleet management and employee engagement, with the ability to add-on endpoint security, digital workplaces, and/or HP support services for an additional fee.

Is WXP compatible with different vendors and operating systems?

The Platform’s agnostic design allows seamless integration with systems and devices running Windows, macOS, and Android operating systems, regardless of manufacturer. WXP is a cloud-based solution that uses firewall-friendly network ports and sits atop other systems versus a rip-and-replace solution. It does not require a VPN or direct, deep access to customer networks.

How does WXP integrate with other IT tools to provide a more comprehensive solution?

WXP has open APIs for incident and analytics integration to IT tools, as well as pre-configured connectors for ServiceNow, PowerBI, and Tableau available in the 3rd party integrations.

What is a Workforce Experience score?

A Workforce Experience score combines telemetry and user satisfaction sentiment for a comprehensive view of the digital workforce experience. The score refreshes daily, ensuring timely insights. Understand which departments, device models, operating systems, countries, site locations, and devices with specific software installed are experiencing the lowest and highest Experience scores.

The main dashboard provides a snapshot of the workforce experience and critical recommendations for IT teams to act on. IT teams quickly understand where to focus with insights from the Experience score and trendline, fleet inventory breakdown, apps with poor performance, and sentiment by persona.

How is AI used within WXP?

AI is built into the fabric of WXP and makes it easy for IT teams to optimize processes and prevent technology issues by providing:

Recommendations: Identify issues from device data and survey results to share recommended actions.
Assistance: Take the recommendation and make it executable by IT or an end-user in just a few clicks.
Automation: Experience optimization with AI anticipating issues and resolving them with no human involvement.

Footnotes and disclaimers

1. The Workforce Experience Platform (WXP) is available in various tiers and for multiple term license durations, and some features require optional add-on solutions. WXP is for commercial customers and some features and capabilities may require additional purchase of HP services and/or commercial hardware capable of supporting the HP Insights agent for Windows, Mac, & Android. The agent is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security. Activation and restrictions may apply. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience Platform. Internet access required. HP Vyopta license required for audio and video collaboration technology monitoring. HP Anyware license or compatible third-party virtual machine license required for virtual machine monitoring.