HP Premium+ Support
Keep your business moving with AI-powered, predictive issue detection and proactive expert support
Avoid productivity disruptions with the predictive power of AI-driven PC health insights, paired with preferred access to HP expert support for our fastest response and repair service—wherever work happens.1
When your PCs don’t work, your employees can’t, either
Minimize downtime in your blended work environment when you can identify, prevent, and resolve employee device issues from anywhere. Our live experts and smart automation deliver 24/7 preferred access to remote tech support and genuine HP parts, for quick and efficient expert response and onsite repair for most HP commercial notebooks and desktops worldwide.2
Keep PCs healthy with the power of AI
Device health data is compared against billions of global HP data points using AI to predict potential issues and identify needed repairs that can help minimize future downtime.
Solving problems before they become your problem
Proactive alerts notify the employee of potential PC issues, and automated ticketing helps schedule repairs when convenient, before they cause frustration and disrupt productivity.
Get employees back to work quickly
When support or repair is needed, employees have 24/7 preferred access to online chat or phone support experts and parts to ensure the fastest remote remediation or onsite service.
An industry-first service unmatched by any PC OEM
To help reduce the time and frustration involved in restoring productivity for both hybrid employees and IT, HP offers the industry’s most advanced, out-of-band diagnosis and remediation technology that enables more PC issues to be fixed remotely than ever before4—with virtually no employee involvement-even if the PC won’t boot.3
Optional add-ons to extend support coverage for the unexpected:
Accidental Damage Protection
Repair or replace your PC when accidental drops, spills or electrical surges harm your device.6Learn
Defective Media Retention
When storage devices fail, maintain control of the defective media in a way that meets your security standards for protecting sensitive data.6,7Learn
Travel Support
Give employees access to the help they need—almost anywhere they are—with local language telephone and on-site support coverage in 90+ countries.6Learn
Device Life Extension
Optimize IT investments and reduce your carbon impact by maximizing the life of your existing devices, 8Learn
Resources
Learn more about HP Premium+ Support
Contact us
Learn more about HP Active Care.
HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service, or the HP Limited Warranty provided with your HP Product.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
1. The updated Hardware Support services portfolio is available for select HP commercial PCs (desktops, notebooks, workstations, mobile workstations, Chromebooks, and RPOS). The Hardware Support services are available at the time of device purchase. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. Service package features may vary by geography or hardware platform.
2. HP Premium Support (onsite support with predictive issue detection and alerts for PCs only) and HP Premium+ Support (onsite support with predictive issue detection, alerts and preferred access for PCs only) require an HP Insights agent for Windows, Mac, & Android for predictive insights, available for download at https://workforceexperience.hp.com/software. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience Platform and is not sold as a standalone service. Internet access is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.
3. Out-of-band diagnosis and remediation is available in North America (which includes the US and Canada), and EMEA markets (limited to specific countries) as an HP Care Pack for select HP commercial platforms that are Intel® vPro® and Intel® AMT enabled and are entitled to HP Essential Support (onsite support and optional device health insights for PCs only), HP Premium Support (predictive issue detection and alerts for PCs only) or HP Premium+ Support (onsite support with predictive issue detection, alerts and preferred access for PCs only). Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc.
4. Based on HP’s internal analysis of PC manufacturers with power cycle control, non-OS control, BIOS control and reimaging control as of 7/23/2024 compared to the top 5 PC OEMs according to IDC per 24CQ1 IDC PC WW Final Market Share Static Dashboard by HP PS Market Analysis and Planning.
5. The Workforce Experience Platform is planned to be available in a future release in various tiers and with optional add-on solutions. The Workforce Experience Platform is for commercial customers and some features and capabilities may require additional purchase of HP services and/or commercial hardware capable of supporting the HP Insights agent for Windows, Mac, & Android. Activation and restrictions may apply. Select HP Solutions requires an HP Insights agent for Windows, Mac, & Android, available for download at https://workforceexperience.hp.com/software. For full system requirements and services that require the agent, please visit https://workforceexperience.hp.com/requirements. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience Platform and is not sold as a standalone service. Internet access with connection to the Workforce Experience Platform is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.
6. Sold separately or as an additional option. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc.
7. If Defective Media Retention is purchased, defective drives will be retained by the customer.
8. The HP Device Life Extension capability is for HP commercial PCs. HP-certified partners will perform functional diagnostics, data removal, interior and exterior cleaning, enhance device performance, reimaging, and conduct platform updates. This service is available as a Care Pack when it is sold with new hardware or to existing devices by purchasing it within the existing Post Warranty eligibility window. See datasheet for complete details.
9. TCO Certified, Impacts and Insights – Circular IT Management in Practice, June 9, 2020
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